Shipping policy

KOVA LIVING SHIPPING POLICY

Last updated: August 3, 2026

Thank you for shopping with Kova Living.

This Shipping Policy explains how order processing, shipping, delivery, tracking, and shipping-related issues are handled for purchases made through:

https://shopkovaliving.com

ORDER PROCESSING

Orders are processed after payment has been successfully received and verified.

Processing times may vary depending on the product, fulfillment partner, inventory availability, order volume, weekends, holidays, and other circumstances.

Some Kova Living products may be fulfilled and shipped directly by third-party fulfillment partners.

Processing time is separate from carrier transit time.

SHIPPING AND DELIVERY ESTIMATES

Estimated shipping and delivery times may vary by product and destination.

When a specific delivery estimate is available, it may be displayed on the product page, during checkout, in the order confirmation, or in subsequent shipping notifications.

All delivery dates are estimates unless expressly stated otherwise.

We make reasonable efforts to provide accurate shipping information, but delays may occur due to circumstances outside our control, including:

- Carrier delays
- Severe weather
- Holidays
- High order volume
- Inventory availability
- Supplier or fulfillment delays
- Customs processing
- Transportation disruptions
- Incorrect or incomplete delivery information

If we are unable to ship an order within the timeframe originally communicated, we will notify you, provide an updated estimated shipping date, and offer you the opportunity to accept the delay or cancel the affected order for a prompt refund, as required by applicable law.

FULFILLMENT PARTNERS

Kova Living may work with third-party suppliers and fulfillment partners to store, package, and ship certain products.

Because of this, products within the same order may occasionally ship separately or arrive at different times.

Shipping charges are calculated and displayed during checkout before payment is completed. When an order contains products fulfilled by different suppliers or locations, separate shipping rates may be combined or displayed by shipment. Products within the same order may therefore arrive in separate packages and at different times.

TRACKING INFORMATION

When tracking is available, tracking information will normally be provided by email after the order has shipped.

Please allow time for the carrier's tracking system to update after tracking information has been issued.

Tracking information may not be available immediately after fulfillment.

SHIPPING COSTS

Applicable shipping charges will be displayed during checkout before an order is completed.

Kova Living may occasionally offer free or promotional shipping on qualifying products or orders.

Any shipping promotion may be subject to separate terms or minimum purchase requirements.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before submitting your purchase.

If you discover an address error, contact us as soon as possible at:

shopkovaliving@gmail.com

We will make reasonable efforts to correct the address before fulfillment.

However, once an order has been processed or shipped, we may be unable to modify the delivery address.

Kova Living is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete shipping information provided by the customer.

ORDER CHANGES AND CANCELLATIONS

Cancellation or modification requests must be submitted within 15 minutes after the order is placed.

shopkovaliving@gmail.com

We will make reasonable efforts to accommodate your request. However, submitting a request does not guarantee that an order can be changed or canceled. Orders may be transmitted to our fulfillment partners shortly after purchase, and once an order has entered processing, fulfillment, or shipment, it may no longer be eligible for modification or cancellation.

Please review our Return and Refund Policy for additional information:

https://shopkovaliving.com/policies/refund-policy

DELAYED ORDERS

If your order appears to be significantly delayed, please contact us at:

shopkovaliving@gmail.com

Include your order number so that we can investigate the shipment.

If an order cannot be shipped within the applicable promised timeframe, Kova Living will handle the delay, cancellation, and refund process in accordance with applicable law.

LOST PACKAGES

If tracking indicates that a package may have been lost in transit, please contact us at:

shopkovaliving@gmail.com

We may work with the carrier or fulfillment partner to investigate the shipment.

Depending on the circumstances, an appropriate resolution may include a replacement, refund, carrier investigation, or other remedy.

PACKAGES MARKED DELIVERED

If tracking shows that a package was delivered but you cannot locate it, please:

1. Verify the shipping address on your order.
2. Check around the delivery location.
3. Check with household members or neighbors.
4. Contact the shipping carrier when appropriate.
5. Contact Kova Living if the package still cannot be located.

shopkovaliving@gmail.com

We will make reasonable efforts to assist with the issue.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or incorrect, please contact us promptly at:

shopkovaliving@gmail.com

Please include:

- Your order number
- A description of the problem
- Photos showing the damage, defect, or incorrect item when possible

Approved claims may be resolved through replacement, refund, or another appropriate solution.

INTERNATIONAL SHIPPING

KOVA Living currently accepts orders for delivery within the United States only.

We plan to expand into additional countries in the future. International ordering, shipping, duties, taxes, customs requirements, and return procedures will be added to this policy when additional markets become available.

RETURNS

Shipping-related returns are subject to our Return and Refund Policy:

https://shopkovaliving.com/policies/refund-policy

Do not send a return to any address without first receiving return instructions from Kova Living.

For questions about shipping, delivery, tracking, or an order, please contact:

Kova Living

Email:
shopkovaliving@gmail.com

Website:
https://shopkovaliving.com